What AI actually is and how it works
Enough of the mechanics to make good decisions, none of the maths.
How to write prompts that hold up
Instructions, context, examples and checks, applied to your real documents and emails.
Where AI adds value and where it adds risk
Which tasks to hand over, which to keep, and how to tell the difference.
Security, privacy and what not to paste in
What each tool does with your data, and the settings that matter.
Workflow-level thinking for automation
Spotting the processes worth automating, and the ones that only look like it.
Content inside your operational systems
Drafting, summarizing and reporting where the work already lives, not in a separate tab.